Use our fantastic website to find your new home by using the Property Search tab and by entering your requirements in the three filters to find your perfect property. Once you have found the property you will need to arrange a viewing.

Your viewing will be conducted by one of our experienced lettings consultants, who can fill you in on all the information you need regarding the property and surrounding area. We understand you may have a busy and demanding lifestyle so we offer flexible viewing appointments to fit in around you and your timetable whether that is after work or at the weekend. Please make sure that all applicants are available for the viewing appointment as we cannot proceed otherwise!

Monday: 09.00 – 17.45
Tuesday: 09.00 – 17.45
Wednesday: 09.00 – 17.45
Thursday: 09.00 – 17.45
Friday: 09.00 – 17.30
Saturday: 10:00 - 16:30
Sunday: By Appointment

Once you have found the perfect property you will need to inform your lettings consultant of your interest, at this stage we will need to take basic information from you about everyone moving in including; age, employment status, preferred move date and term of the tenancy. You will also need to provide proof of your Right to Rent in accordance with current legislation. We will then discuss your interest with the landlord and when everything is agreed we will invite you to place a holding deposit and proceed with our referencing. We will send you an email with the payment details and applicant information sheet. This email will be called Application for Tenancy.

To secure a property, you will need to pay a holding deposit equivalent to one weeks’ rent. This must be paid by Direct Bank Transfer into our account as per the details that will be provided in your application email.

The first tenancy you sign will be for a fixed period, this is usually 12 months however we may offer a 6 month tenancy at the discretion of the landlord. This is known as an Assured Shorthold Tenancy. After this fixed period, provided the terms of the tenancy have been adhered to, we will invite you to renew. Your renewal tenancy will be for a further 12 months, but will usually include a one month break clause which means you are required to give one months notice on or prior to your rent due date should you want to vacate the property.

We must carry out various reference checks to ensure that you meet the criteria to be a tenant.

You will be required to complete referencing via our chosen third-party tenant referencing specialist. You will need to provide them with your current/previous residential address, current employer, bank details and may need to provide a bank statement or summary of accounts.

As the property is held for you whilst your referencing is completed, you must ensure that you submit your referencing application within 48 hours of your offer being accepted. Once you have passed the referencing procedure, you will receive confirmation via our "Referencing Passed" email.

A guarantor may be required for tenants who do not meet our complete referencing criteria such as;
1. An applicant who has recently moved to the UK and therefore cannot provide previous UK addresses
2. Applicants annual salary does not satisfy the rental amount required
3. Low credit score
4. Adverse credit history
5. Applicants who are students

A guarantor is usually a parent or relative that is willing to sign a deed of guarantee document stating they are then liable for the outstanding amount should the tenant default on the rent for whatever reason. The guarantor must be a UK resident and home owner and must complete the relevant paperwork. Please note the guarantor is only authorised to discuss financial matters relating to the tenancy.

Once your referencing is complete, you will receive our "Pre-check in email" which details the next steps. Your tenancy agreement and all associated documentation will be sent to you for electronic signature.

This email should remind you to make the payment for your rent and deposit to reach us in time for your appointment. The check in appointment will be conducted at our office on the start date of the tenancy; 3-5 Duke Street, Manchester, M3 4NF. At the office, we will run through some further information relating to the tenancy and you will be able to collect your keys. Don’t forget to bring your photo ID to this appointment!

You will need to pay the rent and deposit in cleared funds to our office.

One month’s rent is required in advance and as above must be paid in full before the tenancy starts and before we hand over the keys. This amount must be paid in cleared funds; in the form of direct bank transfer, or banker’s draft. Cheques and credit/debit cards will not be accepted.

The deposit for the property you have selected will be equivalent to five weeks rent. For example, if the rent is £700pcm the full deposit payable will be £807.65 (£700 x 12 = £8,400 per annum. £8,400 divided by 52 weeks = £161.53 per week. £161.53 x 5 = £807.65). This amount must be paid in cleared funds; in the form of direct bank transfer, or banker’s draft. Cheques and credit/debit cards will not be accepted. Your deposit will be registered with The Deposit Protection Service in accordance with government legislation.

Subsequent rent payments are then to be paid on a monthly basis by standing order on each subsequent month in respect to the original move in date. For example, if you moved into the property on the 1st January, your monthly rent will be due on the 1st of each month thereafter. We will provide you with a standing order form on the day you check in for you to sign which we will then send to your bank. Please note: It is your responsibility to ensure your bank has set this up correctly to avoid missing your rent payment date, we recommend you contacting your bank 14 days after you check in to ensure the standing order mandate is set up correctly.

Before you check in, we visit the property to conduct a full written & photographic inventory. You will be supplied with this inventory upon check in, and then have 48 hours to check the inventory and inform us of any amendments that you find, we will then attach your email to the inventory you signed at the office and use this information when you come to check out of the property.

All monthly rents are exclusive of utility charges; you will be directly responsible for any Gas, Electric & Water bills. At the start of the tenancy, if we manage the property we will obtain and issue you with the current relevant meter readings and we will notify the relevant utility companies by email to assist them to set up your new accounts quickly and smoothly. As the utilities are your responsibility we also advise that you contact the utilities companies yourself to ensure the account is set up correctly.

Every property is subject to council tax; at the start of the tenancy we will notify the local authority by email of your residence. The local authority will then calculate your monthly council tax payment for which you are directly responsible. As the council tax is your responsibility we also advise that you contact the local authority yourself to ensure the account is set up correctly.

If you require a telephone line you will need to register your own account with BT or whoever the provider may be. You can discuss this with BT by dialling 150 from the UK. It is your responsibility to terminate your account upon departure. Please be advised that we do not have an involvement with this so will not know if the installed line is active or not.

You are directly responsible for the payment of the TV licence at the property.

We understand this is your new home; however as this is the landlord’s property We Let Properties must carry out property inspections during your tenancy to ensure you are living in the property in the correct manner in accordance with your tenancy agreement. This inspection will be carried out by a representative of We Let Properties; this also gives you the chance to raise any concerns or maintenance issues. Any damage to the property will be documented with photographs.

You are advised to obtain contents insurance for your personal possessions.

During your time in the property you may come across maintenance issues which you will need to report to our office, this should be done via the tenant Reporting Maintenance portal on our website

• In the event of an emergency arising outside of our office opening hours which are Monday – Friday 9am – 5.30pm, we have an emergency number you can call: 07741 499934

• Please note this service is only available if your issue is urgent and cannot wait until the next working day (complete loss of power which is not also affecting neighbours, loss of both heating and hot water, major un-stoppable leak). Calling the out of hours number with a non-emergency issue will incur a charge of £18.00 inc VAT.

• If your emergency relates to an issue within your development but not inside your apartment, you will need to contact the building management company as our contractors have no authorisation to conduct works within communal areas or properties not managed by We Let Properties.

Leaks

Ensure you familiarise yourself with the below to make sure you don't need to panic should you come across signs of a leak;

• Firstly, make sure you know where your stop tap is located. This should be detailed on your inventory. If you notice a leak coming from any fixtures or fittings within your apartment, you should immediately use the stop cock to turn off the water supply to the property before reporting the issue to our office.

• If there is water entering your apartment from the property above , you will need to advise the upstairs residents to turn off their water and contact a plumber/their letting agent immediately. Unfortunately neighbouring properties are outside of our control therefore we have no authority to send contractors to these issues. This should then be reported to us during our normal working hours so we can follow up and ensure any consequential damage to your property is resolved. If there is no answer from above, your building management company can assist in stopping their water supply. Their contact details will be displayed within the development, usually on a noticeboard/sign near the entrance.

• If you live in a house and encounter a leak caused by weather/heavy rainfall, any repairs will be weather dependent and can only be dealt with during normal office hours. In the meantime, you will need to use buckets etc to capture the water as it falls.

Lost Keys

• If your issue relates to lost keys please contact a locksmith and call our office when it is next open to advise us you have had the locks changed and to arrange getting a management key to us

We will contact you 8 weeks prior to the end of your current tenancy agreement to ascertain your intentions at the end of the tenancy agreement. If you wish to renew your tenancy agreement you will need to sign a new tenancy agreement no less than one month prior to your current tenancy agreement ending, failure to do so will result in the property automatically going back on the market.

Most importantly we want you to enjoy your new home, so if we can be of any further assistance, please don’t hesitate to contact the We Let Properties team.